Returns Policy

CoolLifeShop is committed to ensuring your satisfaction with any product you have ordered from us. We want our customers to be 100% satisfied when they buy beauty products and cosmetics online. If you are not pleased with your purchase, you may return the product to us and get your money back. We will accept returns within 15 days as follows:

Damaged / Defective Items:

In the unlikely event that any product you have ordered from CoolLifeshop.com is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return any unopened product within 15 days of receiving your order. The product must be unused and in its original condition, including original sealed packaging along with original tags.

• It is advisable not to accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact our customer care representative if you open the packaging and discover that the item is damaged.
• Products damaged while being used do not qualify for a refund or replacement.
• In case we are unable to replace the damaged / defective product, we will refund your amount.
• In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.

You may return the product to us in the following ways:-

Returns at a nearby CoolLifeShop Store/Dealer/Franchisee:

• You may contact our customer care representative within 15 days of having received the product and request a return/exchange. The products can be returned at any of the CoolLifeShop stores.
• Once you have approval from customer care about which store the product can be returned at, you may visit the store and return the products in unused condition, along with the original invoice.
• We will not be able to accept returns which are not accompanied by the relevant original invoice.

Returns through Courier Collection:

• You may contact our Customer Care within 15 days of having received the product and request a return/exchange. We will arrange for the products to be collected from the delivery address through courier and shall process the return/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice, failing which return/ exchange may not be possible.

If you request a return through courier collection, at the time of collecting the products, you will be given a courier Airway Bill, which is to be retained for future reference.