I wish to buy a product from CoolLifeShop.com, do I need to register?
No, you can buy products from CoolLifeShop.com both as a registered member and as a non-registered user. As a registered member you have few benefits like you will have a back office where you can add/update your shipping address details for future use and you can have a wish list for future use. Furthermore, you can edit all your preferences, view your order details, wish list and update your payment settings too.
How do I register with CoolLifeShop.com?
Registering is very simple at CoolLifeShop.com. As a buyer you have click on the Register now button in the home page. Have to fill the registration form and submit it. CoolLifeShop.com will review your details and send you a confirmation mail.
What is a Wish List?
CoolLifeShop.com comprises the Wish List feature to help users select items across the portal to further store them for future access. With the help of Wish List, any user can store items and then purchase them later on as per the need and convenience. More so, the Wish List feature can easily be accessed by someone else close to you, thus you may well receive gifts as per the chosen items.
What is a Shopping Cart?
You may well have experienced genuine shopping carts while visiting supermarkets and shopping malls where they are used to store items to be paid for later on. The same carrying stuff in online shopping is labeled as online shopping. Such shopping carts are used while users keep adding items one after another to purchase whatever stored by processing them to pay. With the CoolLifeShop.com Shopping cart, adding items remains with your need and desire without any limit.
Do I need to register myself to Place an Order?
No, you need not register yourself to place an order.
What is My Account?
CoolLifeShop.com allows users to transact through an account which is called My Account. The account enables users to manage / edit all their personal data like address, phone numbers, and email ids. The account also gives the opportunity to change user ids and passwords. Here users can edit all their preferences, view their order details, wish list and update their payment settings and shipping address.
What do I do in case I receive a defective/damaged item from CoolLifeShop.com
If any package is being delivered to you in a damaged/defective condition then please do not accept the delivery. We shall deliver you the order again.
What are the various methods by which you can pay for your order?
Check out the link to know more about the payment options which precisely suit your transaction needs.
Do you accept international credit cards on CoolLifeShop.com?
We accept MasterCard and Visa credit cards (Indian and International) and also a variety of Indian and International debit cards are accepted by CoolLifeShop.com to make payment while purchasing anything through the site.
How safe is it to shop online with a credit card?
CoolLifeShop.com provides safety and security of your transaction by having proper credit card transaction process in place. Thus, it’s greatly safe to shop online at CoolLifeShop.com with a credit card.
With the use of the latest encryption technology, CoolLifeShop.com guarantees a safe transmission of information from your browser to our servers safely over the Internet on a Secure Socket Layer (SSL) link.
CoolLifeShop.com encrypts all the user’s personal information like user name, passwords, credit card number, and transaction records etc. so that they cannot be read while the transaction is done.
Can I send gifts to my friends and relatives through CoolLifeShop.com?
Anyone can easily gift to friends, family members and other close companions through CoolLifeShop.com. Sending gift would be a worry-free experience for those who look out to make any day special for their beloved ones.
How safe is my personal information with CoolLifeShop.com?
CoolLifeShop.com provides complete safety and security for any transaction, and it ensures that all your personal information remains secure and personal to it. Check out the Privacy Policy for more details regarding security issues.
Is there any minimum order value that I need to order?
No. you are free to order anything, irrespective of the quantity or values. There is no need to think about that how much and why that much to order. All orders are treated at par at CoolLifeShop.com.
Can I purchase items from different stores in the same order?
Yes, you can order items from multiple stores in a single order. CoolLifeShop.com gives you that freedom to make the most out of it.
Can I cancel an order or change the order after it is placed?
Yes, you have the choice to either cancel an order or change it even after it is placed. You can do this before confirming your order details that come just before order creation while in the checkout process. But once the order is confirmed and created it cannot be canceled or changed. Remember orders which have not completed the checkout process or are nor confirmed by you or have not reached the order creation step can only be canceled or changed and not all. Hence always be careful while ordering.
Can items or address be changed even after order placing?
Users will have the choice to change items and address while placing an order. The Remove button in the checkout process helps you to remove item from the shopping cart. You can also add items to your shopping cart before your order is complete or you have confirmed and created your order. Shipping Address can be changed easily while you are still in the checkout process. Back link in the checkout process helps in navigating back. To change the Shipping Address you can either selected from you address book or you can also add new shipping address while you are still in the checkout process. You can edit shipping addresses through My Account which you can access after login if you are a registered member with CoolLifeShop.com. Remember once order is confirmed and created it cannot be canceled or changed.
How do I check the current status of my orders?
CoolLifeShop.com enables users to check and review the status and other information of all their orders to inform whether the order is still pending or has been fulfilled.
Pending orders are checked while clicking on the My Account link in the top right of any page on our store which subsequently leads users to My Account page where the Orders link gives complete details of orders.
How do I contact you regarding my order?
Please e-mail us at support@coollifeshop.com for any queries or service issues quoting your Order# for reference in Subject line of email.
